Rejected icover funeral claim

Hi<br> <br> Hi <br> <br> <br> <br> I have an icover funeral policy with Sanlam (policy no ***) whichI took because a member/staff of the Sanlam phoned and advertised it to me. Because it was cheap, I then decided to take it and now when I put in a claim they told me that they will not pay the promised amount to me because they have investigated and found out that the covered person is not an immediate family. The person that was helping me to take the cover never mentioned that its for immediate family only.<br> This come as a surprised cos they didn't tell me that the cover is not for extended family. Why didn't they tell me that when i took the policy and why they are only telling me that now when I really need to bury the family member. They have been taking my money and now when they are suppose to pay they come up with excuses, i want the money they promised to give me when i took the policy not the premiums i have paid. they have been making interest with my money and now they don't want to pay. I want the R20 000. <br> <br> <br> <br> <br> Regards,<br> <br> Thembile Khumalo<br> <br> ***