LR
Lebogang R

1 reviews | Active since Aug 2023

10 Aug 2023, 11:40

Reinstating my policy

Good day

I just want to applaud and thank Nomvula Mnisi who works at Client Service.

I called in because I was frustrated as I have been calling since the month of July to reinstate my Policy. When I spoke to her she was so calm and understanding which made me be calm as well even though I was frustrated. She explained everything to me and also told me that she will make a follow-up regarding my Policy. Working with client is not easy and I admire her patience and her attitude. Nomvula keep up the good work, I can tell that You have put Your heart in this job, continue doing good my sister and may God bless You more and more. remain as humble and gentle as You are. You deserve to be celebrated. I hope Your manager will see this and appreciate Your efforts.

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Replies (1)
Sanlam
Sanlam's reply10 Aug 2023, 12:02
Official
Dear Lebogang,
Thank you for your kind words about the service Nomvula provided. We take great pride in building the best relationships with all our clients. It’s wonderful to know our efforts are paying off. I hope we can be of service again in the future. 
We will make sure she receives the recognition.
Regards,
Assupol Complaints Manager