LN
Lesole N

1 reviews | Active since Sept 2020

25 Sept 2020, 12:19

Refusing to pay my late mom's Life cover

21 September 2020 Time 07H27 Received a declined letter From Assupol refusing to pay my mother Life cover. Assupol is saying my mom had a medical illnesses she was suffering from when the policy was app**** for.

On a telephone convesation I had with Mr Dedani he told me my mom had reaction depression (mild) she didnt disclose when the policy was app**** for.

I checked and went back to the doctor who examined her on the 28. May 2016 to check if my mother still had it from the start date of the policy 1 November 2019. And he said it was not chronic or ongoing she had the reaction due to my younger sister **** case . It only lasted a period of that time.

My mom didn't die of a mild reaction depression she once had 3 to 4 years ago. She dies of Covid . I don't understand why Assupol won't process her claim. Had it been a medical conditions she received medical advice or treatment for in the 24month's before the cover starts? That would be understandable.

0
Replies (8)
Sanlam
Sanlam's reply25 Sept 2020, 13:25
Official
Dear Lesole,
Thank you for your complaint notice. We sincerely apologise for any inconvenience caused and will address the matter as soon as possible. Our further communication will follow by e-mail or phone.
Regards,
Assupol Complaints Team
LN
Lesole N's update28 Sept 2020, 12:09
Reviewer Update
Will keep you updated as soon as the respond becames available
LN
Lesole N's update28 Sept 2020, 12:10
Reviewer Update
Thank you so much for your kind words...
LN
Lesole N's update12 Oct 2020, 20:09
Reviewer Update
Still not assisted. ????????????.

Still waiting patiently with a broken heart.

Really can't mourn the death of my mom in peace with them being quiet .

This really breaks my heart.


Sanlam
Sanlam's reply13 Oct 2020, 07:06
Official
Good Day, a Complaints consultant will be in contact with you shortly. Regards
LN
Lesole N's update13 Oct 2020, 10:28
Reviewer Update
My numbers are ***. My phone is always on.
LN
Lesole N's update13 Oct 2020, 14:05
Reviewer Update
Declined to pay yet again.. ????????????
Sanlam
Sanlam's reply20 Oct 2021, 06:20
Official
Resolved