SL
SamKay L
1 reviews | Active since Jul 2023
01 Feb 2025, 08:56
Refusing to cancel and pay my refund
These people have making me a fool from November, I've been calling them requesting for them to cancel by the don't but keep deducting from my payslip.... They promised all my refunds to be paid on the 23rd of January for the 3 months but they didn't pay up till today , I want my money back now with compensation for the 3 months inconvenience caused
Helpful (0)
Replies (43)0
Replies (43)
Sanlam's replyOfficial
03 Feb 2025, 06:38Good day Ms Shelembe, we have received your review and confirm that the refund should be paid today. Regards, Assupol Complaints Manager
Sanlam's reply03 Feb 2025, 06:38
Official
Good day Ms Shelembe, we have received your review and confirm that the refund should be paid today. Regards, Assupol Complaints Manager
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SamKay L's updateReviewer Update
03 Feb 2025, 07:30I want compensation of additional R500 on top of the 3 months refund, y'all have been inconveniencing me this whole time so I want that compensation
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SamKay L's update03 Feb 2025, 07:30
Reviewer Update
I want compensation of additional R500 on top of the 3 months refund, y'all have been inconveniencing me this whole time so I want that compensation
Sanlam's replyOfficial
03 Feb 2025, 08:38We take note of your response and will provide feedback to your direct e-mail address under complaint reference number C***
Sanlam's reply03 Feb 2025, 08:38
Official
We take note of your response and will provide feedback to your direct e-mail address under complaint reference number C***
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SamKay L's updateReviewer Update
03 Feb 2025, 09:19There's no other feedback I want to get either than my 3 months refund and compensation to be in my account TODAY. before noon, if that doesn't happen I promise this won't stop here I'll take it more further and it won't be nice
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SamKay L's update03 Feb 2025, 09:19
Reviewer Update
There's no other feedback I want to get either than my 3 months refund and compensation to be in my account TODAY. before noon, if that doesn't happen I promise this won't stop here I'll take it more further and it won't be nice
Sanlam's replyOfficial
03 Feb 2025, 09:40We are attending to this.
Sanlam's reply03 Feb 2025, 09:40
Official
We are attending to this.
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SamKay L's updateReviewer Update
03 Feb 2025, 10:09I'm waiting
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SamKay L's update03 Feb 2025, 10:09
Reviewer Update
I'm waiting
Sanlam's replyOfficial
03 Feb 2025, 10:51We have sent the response to explain the way forward.
Sanlam's reply03 Feb 2025, 10:51
Official
We have sent the response to explain the way forward.
Sanlam's replyOfficial
03 Feb 2025, 11:05The policy contract stipulates that if the policy cancelled within a certain month (i.e. November), cover is still held for that specific month, we can therefore not refund the November premium.
Sanlam's reply03 Feb 2025, 11:05
Official
The policy contract stipulates that if the policy cancelled within a certain month (i.e. November), cover is still held for that specific month, we can therefore not refund the November premium.
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SamKay L's updateReviewer Update
03 Feb 2025, 11:10Then why did your agent give me false information?? Now who's gonna pay for that month because I was strictly told it will be cancelled before deduction for November??
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SamKay L's update03 Feb 2025, 11:10
Reviewer Update
Then why did your agent give me false information?? Now who's gonna pay for that month because I was strictly told it will be cancelled before deduction for November??
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SamKay L's updateReviewer Update
03 Feb 2025, 11:17I've sent am email with a date proof on when I started this cancellation query so please don't patronize me
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SamKay L's update03 Feb 2025, 11:17
Reviewer Update
I've sent am email with a date proof on when I started this cancellation query so please don't patronize me
Sanlam's replyOfficial
03 Feb 2025, 11:21Thank you, will will check the information you sent and respond to your direct e-mail.
Sanlam's reply03 Feb 2025, 11:21
Official
Thank you, will will check the information you sent and respond to your direct e-mail.
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SamKay L's updateReviewer Update
03 Feb 2025, 11:26I need to finalize everything TODAY and I don't want to be in contact with you guys ever again so everything should be paid for today
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SamKay L's update03 Feb 2025, 11:26
Reviewer Update
I need to finalize everything TODAY and I don't want to be in contact with you guys ever again so everything should be paid for today
Sanlam's replyOfficial
03 Feb 2025, 11:27Noted
Sanlam's reply03 Feb 2025, 11:27
Official
Noted
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SamKay L's updateReviewer Update
03 Feb 2025, 11:34That's 3 months refund and my R500 compensation
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SamKay L's update03 Feb 2025, 11:34
Reviewer Update
That's 3 months refund and my R500 compensation
Sanlam's replyOfficial
03 Feb 2025, 11:59Please refer to our direct e-mail sent to you, which confirms the information
Sanlam's reply03 Feb 2025, 11:59
Official
Please refer to our direct e-mail sent to you, which confirms the information
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SamKay L's updateReviewer Update
03 Feb 2025, 12:07I've rep**** with the documents you requested for
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SamKay L's update03 Feb 2025, 12:07
Reviewer Update
I've rep**** with the documents you requested for
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SamKay L's updateReviewer Update
03 Feb 2025, 12:07I've rep**** with the documents you requested for
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SamKay L's update03 Feb 2025, 12:07
Reviewer Update
I've rep**** with the documents you requested for
Sanlam's replyOfficial
03 Feb 2025, 12:24Thank you
Sanlam's reply03 Feb 2025, 12:24
Official
Thank you
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SamKay L's updateReviewer Update
03 Feb 2025, 16:56I only received half of the amount due to me , where's the rest??
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SamKay L's update03 Feb 2025, 16:56
Reviewer Update
I only received half of the amount due to me , where's the rest??
Sanlam's replyOfficial
03 Feb 2025, 20:32We will look into this and provide further feedback tomorrow.
Sanlam's reply03 Feb 2025, 20:32
Official
We will look into this and provide further feedback tomorrow.
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SamKay L's updateReviewer Update
03 Feb 2025, 21:30I only received premiums for December and January but not for November and no goodwill
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SamKay L's update03 Feb 2025, 21:30
Reviewer Update
I only received premiums for December and January but not for November and no goodwill
Sanlam's replyOfficial
04 Feb 2025, 05:22We will give further feedback today, to your direct email
Sanlam's reply04 Feb 2025, 05:22
Official
We will give further feedback today, to your direct email
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SamKay L's updateReviewer Update
04 Feb 2025, 07:54Im waiting.....
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SamKay L's update04 Feb 2025, 07:54
Reviewer Update
Im waiting.....
Sanlam's replyOfficial
04 Feb 2025, 08:21Our Finance team is busy with it
Sanlam's reply04 Feb 2025, 08:21
Official
Our Finance team is busy with it
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SamKay L's updateReviewer Update
04 Feb 2025, 11:21To be honest I don't wanna hear that , I just want my money TODAY..... Y'all are honestly getting on my nerves , I'm waiting for my money to hit my account TODAY
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SamKay L's update04 Feb 2025, 11:21
Reviewer Update
To be honest I don't wanna hear that , I just want my money TODAY..... Y'all are honestly getting on my nerves , I'm waiting for my money to hit my account TODAY
Sanlam's replyOfficial
04 Feb 2025, 11:27Noted, we will provide confirmation of payment as soon as it becomes available. Thank you for your patience.
Sanlam's reply04 Feb 2025, 11:27
Official
Noted, we will provide confirmation of payment as soon as it becomes available. Thank you for your patience.
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SamKay L's updateReviewer Update
04 Feb 2025, 11:33When?? Tomorrow?? Today?? Next week?? I need confirmation now
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SamKay L's update04 Feb 2025, 11:33
Reviewer Update
When?? Tomorrow?? Today?? Next week?? I need confirmation now
Sanlam's replyOfficial
04 Feb 2025, 11:37We will send confirmation before close of business today.
Sanlam's reply04 Feb 2025, 11:37
Official
We will send confirmation before close of business today.
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SamKay L's updateReviewer Update
04 Feb 2025, 12:30I see you think this is a joke
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SamKay L's update04 Feb 2025, 12:30
Reviewer Update
I see you think this is a joke
Sanlam's replyOfficial
04 Feb 2025, 12:37The payments are in process and we will let you know once finalised, before the close of business today.
Sanlam's reply04 Feb 2025, 12:37
Official
The payments are in process and we will let you know once finalised, before the close of business today.
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SamKay L's updateReviewer Update
04 Feb 2025, 12:39You have 3 hours to have that money in my account , otherwise I promise you hell will break loose🤞🤞
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SamKay L's update04 Feb 2025, 12:39
Reviewer Update
You have 3 hours to have that money in my account , otherwise I promise you hell will break loose🤞🤞
Sanlam's replyOfficial
04 Feb 2025, 12:45We have processed the payments, but are dependent on your bank releasing it to your account.
Sanlam's reply04 Feb 2025, 12:45
Official
We have processed the payments, but are dependent on your bank releasing it to your account.
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SamKay L's updateReviewer Update
04 Feb 2025, 12:48That's what I wanted to know
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SamKay L's update04 Feb 2025, 12:48
Reviewer Update
That's what I wanted to know
Sanlam's replyOfficial
04 Feb 2025, 12:51You're welcome
Sanlam's reply04 Feb 2025, 12:51
Official
You're welcome
Sanlam's replyOfficial
04 Feb 2025, 14:48Our system records show that the Nov premium payment is in process, please see my direct e-mail to you.
Sanlam's reply04 Feb 2025, 14:48
Official
Our system records show that the Nov premium payment is in process, please see my direct e-mail to you.
Sanlam's replyOfficial
05 Feb 2025, 09:50We note your response. We have requested our admin management team to urgently confirm when the Nov premium refunds (already processed on our system) have been fully finalised. Unfortunately, no additional compensation is considered.
Sanlam's reply05 Feb 2025, 09:50
Official
We note your response. We have requested our admin management team to urgently confirm when the Nov premium refunds (already processed on our system) have been fully finalised. Unfortunately, no additional compensation is considered.
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SamKay L's updateReviewer Update
05 Feb 2025, 10:33Do you wanna test me on how far I can go with this?! What is your policy on misleading and lying to a customer??
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SamKay L's update05 Feb 2025, 10:33
Reviewer Update
Do you wanna test me on how far I can go with this?! What is your policy on misleading and lying to a customer??
Sanlam's replyOfficial
05 Feb 2025, 10:41We will provide the proof of payment of the refunds as soon as possible.
Sanlam's reply05 Feb 2025, 10:41
Official
We will provide the proof of payment of the refunds as soon as possible.
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SamKay L's updateReviewer Update
05 Feb 2025, 11:26Along those POPs are my payments to my account TODAY, NOVEMBER PREMIUM AND THE COMPENSATION
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SamKay L's update05 Feb 2025, 11:26
Reviewer Update
Along those POPs are my payments to my account TODAY, NOVEMBER PREMIUM AND THE COMPENSATION
Sanlam's replyOfficial
05 Feb 2025, 12:50Assupol will no longer be engaging on the issue on this platform, as all the information has been provided to you by direct e-mail.
Sanlam's reply05 Feb 2025, 12:50
Official
Assupol will no longer be engaging on the issue on this platform, as all the information has been provided to you by direct e-mail.
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SamKay L's updateReviewer Update
05 Feb 2025, 13:16Ohh so you guys are telling me on where y'all going to engage when I'm still not satisfied?? Is that what you're saying?? What happened to customer satisfaction??
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SamKay L's update05 Feb 2025, 13:16
Reviewer Update
Ohh so you guys are telling me on where y'all going to engage when I'm still not satisfied?? Is that what you're saying?? What happened to customer satisfaction??
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SamKay L's updateReviewer Update
05 Feb 2025, 13:17Whether it's here or direct email I want those 2 payments or this is not gonna end 😡😡🤞🤞 I promise you
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SamKay L's update05 Feb 2025, 13:17
Reviewer Update
Whether it's here or direct email I want those 2 payments or this is not gonna end 😡😡🤞🤞 I promise you
Sanlam's replyOfficial
05 Feb 2025, 13:19Noted
Sanlam's reply05 Feb 2025, 13:19
Official
Noted