Refused to process funeral claim

Sorry for submitting my complaint after such a long time, I just knew of hellopeter.com now. In 2007 December I took a funeral policy with Sanlam for my parents. The agent said the waiting period is 3 months. After 5 months (May 2008) my father passed on and I claimed. Then they said the waiting period is 6 months and the policy was left with 3 days to mature. I told them that the agent said it was 3 months. They promised to listen to the recording and they will revert back to me. Indeed after listening they called me and said they will not process the claim as the waiting period is 6 months, as for the agent who told me lies they will deal with her internally. As for me it was my loss.