Refuse to Give me Answers on Claim

Am very disappointed at the level of lack of service and communication I have received. My father past on & had few policies with you. The first claim which was his life cover was smooth no bad service provided. But attitude of stuff and service quickly depleted when the second claim was made for my father's RA. All correspondence was done via email for 1st claim and 2nd claim. However the minute I started asking questions in relation to the amount they have provided on my father's RA which is completely different to amount on Astute doc that a Sanlam financial planner provided. I have sent numerous of email requesting answers, I provided proof of Astute info provided by planner but funny enough all emails are now not being received by Sanlam even thou I get auto no reply. When I call in, consultants are rude and am always told my mails not received. I think I have tried my best to get answers but to no prevail. I have contacted the Ombusman and hopefully he will get my questions answered. SANLAM IS ***** AND I DON'T ADVISE ANYONE TO GO WITH THEM....Upon the death of your loves one they will show you flames and not in good way.