Refusal to refund my premium

Item: Sanlam
Rating: 1
Author: Nompumelelo M

I had a funeral with them when I canceled it on September 2023 they continued to deduct for October and November. Only one month was refunded. When I enquire I was informed that they are allowed to refund only one premium.

Helpful (0)

Replies (1)

Sanlam's replyOfficial

02 Jan 2024, 14:23

Good day Nompumelelo, thank you for your review. We will investigate this further and provide feedback to your direct e-mail. Regards, Assupol Complaints Manager

Sanlam's reply02 Jan 2024, 14:23

Official

Good day Nompumelelo, thank you for your review. We will investigate this further and provide feedback to your direct e-mail. Regards, Assupol Complaints Manager