Refusal to provide customer service

I took a personal loan with them and asked them for banking details to make extra payments. They sent me a settlement quote with FNB banking details (***). I sent the R1200 extra payment to that account and forwarded them the proof of payment 5 times requesting to confirm if they received it since 7 July 2025.

There's an ABSOLUTE REFUSAL to respond to my emails and I have a credit card with them too. I'm going to close my credit card and get this loan paid up too, and I am not doing business with Sanlam if this is how their business culture is, nevermind apply to work there.

Disrespectful email employees, who just collect a pay cheque. My loan is now collecting extra interest that I have to pay for, who's going to pay for that?