Refusal to Payout Claim

<p>My deceased mother has a policy with Sanlam, me and my sister have been trying to claim since I was in high school today I'm doing my final honours year in varsity!</p> <p>Last year we were requested to send my late brothers death certificate and our Unabridged Birth Certificates. The death certificate is available but we app**** for an Unabridged Birth Certificate at Home Affairs last year December and they are still processing our records till this very day, they keep on telling us to send futher DHA application forms.</p> <p>What I do not understand is why do we have to prove we are our mother's children and yet our details are on their system to begin with. Now I am facing financial exclusion at school and we need the claim URGENTLY.</p> <p>5 YEARS AND COUNTING and still nothing has happened I truly hope someone can help.</p>