REFUSAL TO PAYOUT CLAIM

<p>POLICY NUMBER - SG ********** 8</p> <p> </p> <p>My mom took out a polocy for my uncle in 2014 and the policy was debited from her work as a STOP ORDER till end of January 2017.</p> <p>On the 25th of April their rap sent the new banking details for the debit order and they confirnmed receipt. According to them on the 29 April the policy lapsed yet there was no communication sent to the client advising of such.</p> <p> </p> <p>The policy can only lapse within3 months and even so there was no reminder or update to say the policy had lapsed.</p> <p>The insured passed on in May and they refused to pay stating that the policy has lapsed amd they are not going to pay out.</p> <p> </p> <p>Today on the 30th the consultant who assusted her calims that the policy number that was paid since 2014 does not exist , they are refusing to pay premiums as well. For the past ,month she has been calling and going to different braches but with no joy.</p> <p> </p> <p>This is explotation and not fauir that the client is not advised of the status of the policy yet they accepted the banking details from their rap.</p> <p> </p> <p>Hopefully someone will help resolve the matter urgently. We cannot exploit pensioners just because she went on pension she has to forfeit what is due to her.</p> <p> </p> <p> </p>