FM
Fundile M
1 reviews | Active since Jan 2018
25 Sept 2025, 10:33
Refusal to pay funeral claim
Good day to complains department, I am so disappointed with sanlam sky services.
My late brother Zwelidanile Mapongwana, that passed away on the 7th September and I've submitted the documents and I got an sms on the 16th September stating my claim is sent to auditors and they will get back to me within 5 working days.
The days ended this week on Monday and I call the offices on Tuesday and the lady assisted me excalleted the matter to relavent person in claims department. I haven't heard from sanlam even today and I'm in King Williams Town and late brother was living in Port Elizabeth, we buried him here in King Williams Town.
I would understand if our surnames were different but they not and we share the same surname. If the family didn't have means to get the money and help from people to be able to bury him, He would be still in the mortuary even today and more cost to us.
If I need to move the people that I covered from sanlam to relevant insurance company I will do so, not to experience this bad service.
I would like to hear from you very soon please.
Kind regards Fundile Mapongwana
Helpful (0)
Replies (14)0
Replies (14)
Sanlam's replyOfficial
25 Sept 2025, 10:53Good morning, Fundile
Our sincere condolences with your loss.
We apologise for your poor service experience and have escalated the matter for assistance.
Regards
Sanlam Client Care
Our sincere condolences with your loss.
We apologise for your poor service experience and have escalated the matter for assistance.
Regards
Sanlam Client Care
Sanlam's reply25 Sept 2025, 10:53
Official
Good morning, Fundile
Our sincere condolences with your loss.
We apologise for your poor service experience and have escalated the matter for assistance.
Regards
Sanlam Client Care
Our sincere condolences with your loss.
We apologise for your poor service experience and have escalated the matter for assistance.
Regards
Sanlam Client Care
Sanlam's replyOfficial
25 Sept 2025, 13:40Good afternoon, Fundile
We have received feedback that Sanlam Sky has sent you an email.
Regards
Sanlam Client Care
We have received feedback that Sanlam Sky has sent you an email.
Regards
Sanlam Client Care
Sanlam's reply25 Sept 2025, 13:40
Official
Good afternoon, Fundile
We have received feedback that Sanlam Sky has sent you an email.
Regards
Sanlam Client Care
We have received feedback that Sanlam Sky has sent you an email.
Regards
Sanlam Client Care
FM
Fundile M's updateReviewer Update
25 Sept 2025, 16:04I haven't received any email after my complaint and I can't wait another 5 days for an excuse for verification of documents as it was supposed to be done immediately documentation received, verify home affairs, foreignsics, police department about case and barial from the parlor.
If sanlam can't do their job then they gave to verify who they hire for the job if they qualify for real and check what they promise people about the service delivery 48hrs.
It's not fare to any person that is a family member directly to wait this long.
If sanlam can't do their job then they gave to verify who they hire for the job if they qualify for real and check what they promise people about the service delivery 48hrs.
It's not fare to any person that is a family member directly to wait this long.
FM
Fundile M's update25 Sept 2025, 16:04
Reviewer Update
I haven't received any email after my complaint and I can't wait another 5 days for an excuse for verification of documents as it was supposed to be done immediately documentation received, verify home affairs, foreignsics, police department about case and barial from the parlor.
If sanlam can't do their job then they gave to verify who they hire for the job if they qualify for real and check what they promise people about the service delivery 48hrs.
It's not fare to any person that is a family member directly to wait this long.
If sanlam can't do their job then they gave to verify who they hire for the job if they qualify for real and check what they promise people about the service delivery 48hrs.
It's not fare to any person that is a family member directly to wait this long.
Sanlam's replyOfficial
26 Sept 2025, 07:25Good morning, Fundile
Please be so kind as to check your Junk/Spam folder for the email from Sanlam Sky.
Kindly let us know should the email not be there.
Regards
Sanlam Client Care
Please be so kind as to check your Junk/Spam folder for the email from Sanlam Sky.
Kindly let us know should the email not be there.
Regards
Sanlam Client Care
Sanlam's reply26 Sept 2025, 07:25
Official
Good morning, Fundile
Please be so kind as to check your Junk/Spam folder for the email from Sanlam Sky.
Kindly let us know should the email not be there.
Regards
Sanlam Client Care
Please be so kind as to check your Junk/Spam folder for the email from Sanlam Sky.
Kindly let us know should the email not be there.
Regards
Sanlam Client Care
FM
Fundile M's updateReviewer Update
26 Sept 2025, 08:55Good morning
There is no email on my spam or junk, I've just checked now, please finalize this matter.
If you guys are intending to decline my claim please let's not waste each other's time.
Sanlam normally send sms and email after those 5 days when claim is approved and that hasn't happened yet.
Burring a family member with no dignity is not nice at all and he doesn't have tombstone and yet there's a delay.
There is no email on my spam or junk, I've just checked now, please finalize this matter.
If you guys are intending to decline my claim please let's not waste each other's time.
Sanlam normally send sms and email after those 5 days when claim is approved and that hasn't happened yet.
Burring a family member with no dignity is not nice at all and he doesn't have tombstone and yet there's a delay.
FM
Fundile M's update26 Sept 2025, 08:55
Reviewer Update
Good morning
There is no email on my spam or junk, I've just checked now, please finalize this matter.
If you guys are intending to decline my claim please let's not waste each other's time.
Sanlam normally send sms and email after those 5 days when claim is approved and that hasn't happened yet.
Burring a family member with no dignity is not nice at all and he doesn't have tombstone and yet there's a delay.
There is no email on my spam or junk, I've just checked now, please finalize this matter.
If you guys are intending to decline my claim please let's not waste each other's time.
Sanlam normally send sms and email after those 5 days when claim is approved and that hasn't happened yet.
Burring a family member with no dignity is not nice at all and he doesn't have tombstone and yet there's a delay.
Sanlam's replyOfficial
26 Sept 2025, 11:58Thank you for checking, Fundile.
We have relayed your messages to Sanlam Sky for further assistance.
Regards
Sanlam Client Care
We have relayed your messages to Sanlam Sky for further assistance.
Regards
Sanlam Client Care
Sanlam's reply26 Sept 2025, 11:58
Official
Thank you for checking, Fundile.
We have relayed your messages to Sanlam Sky for further assistance.
Regards
Sanlam Client Care
We have relayed your messages to Sanlam Sky for further assistance.
Regards
Sanlam Client Care
FM
Fundile M's updateReviewer Update
26 Sept 2025, 12:18It's very stressful this to be honest with and when I joined sanlam everything was fine and going well but when I need sanlam help they delay and how can I recommend to family and friends as good insurance company when I go through this bad service
FM
Fundile M's update26 Sept 2025, 12:18
Reviewer Update
It's very stressful this to be honest with and when I joined sanlam everything was fine and going well but when I need sanlam help they delay and how can I recommend to family and friends as good insurance company when I go through this bad service
FM
Fundile M's updateReviewer Update
26 Sept 2025, 12:40Today is 9th day claim is being by auditors, what about the needs of the family and wishes to have a beautiful ceremony. I'm in debt cause I have keep borrowing money to feed church people and community when they come to prayer services 2 times a day. This not fare and it shouldn't come to complaint. Sanlam needs to improve a lot from servicing customers shame.
I'm full of anger, embarrassment, disappointment
I'm full of anger, embarrassment, disappointment
FM
Fundile M's update26 Sept 2025, 12:40
Reviewer Update
Today is 9th day claim is being by auditors, what about the needs of the family and wishes to have a beautiful ceremony. I'm in debt cause I have keep borrowing money to feed church people and community when they come to prayer services 2 times a day. This not fare and it shouldn't come to complaint. Sanlam needs to improve a lot from servicing customers shame.
I'm full of anger, embarrassment, disappointment
I'm full of anger, embarrassment, disappointment
Sanlam's replyOfficial
26 Sept 2025, 13:11Hello Fundile
Thank you for the further feedback.
We are currently waiting on feedback from Sanlam Sky.
Regards
Sanlam Client Care
Thank you for the further feedback.
We are currently waiting on feedback from Sanlam Sky.
Regards
Sanlam Client Care
Sanlam's reply26 Sept 2025, 13:11
Official
Hello Fundile
Thank you for the further feedback.
We are currently waiting on feedback from Sanlam Sky.
Regards
Sanlam Client Care
Thank you for the further feedback.
We are currently waiting on feedback from Sanlam Sky.
Regards
Sanlam Client Care
Sanlam's replyOfficial
29 Sept 2025, 11:19Hello Fundile
This is to confirm that Sanlam SKY has once again contacted you via email and SMS.
Regards
Sanlam Client Care
This is to confirm that Sanlam SKY has once again contacted you via email and SMS.
Regards
Sanlam Client Care
Sanlam's reply29 Sept 2025, 11:19
Official
Hello Fundile
This is to confirm that Sanlam SKY has once again contacted you via email and SMS.
Regards
Sanlam Client Care
This is to confirm that Sanlam SKY has once again contacted you via email and SMS.
Regards
Sanlam Client Care
FM
Fundile M's updateReviewer Update
29 Sept 2025, 11:50I just received the email and today is the 10th day waiting for sanlam sky to pay out and the email saying I must another more days and it's 14 days.
I've lost faith and reliability, with those days added it's full month
I've lost faith and reliability, with those days added it's full month
FM
Fundile M's update29 Sept 2025, 11:50
Reviewer Update
I just received the email and today is the 10th day waiting for sanlam sky to pay out and the email saying I must another more days and it's 14 days.
I've lost faith and reliability, with those days added it's full month
I've lost faith and reliability, with those days added it's full month
Sanlam's replyOfficial
29 Sept 2025, 12:50Thank you for confirming.
We are sorry to hear this. You are welcome to address your concerns further with Sanlam SKY.
Regards
Sanlam Client Care
We are sorry to hear this. You are welcome to address your concerns further with Sanlam SKY.
Regards
Sanlam Client Care
Sanlam's reply29 Sept 2025, 12:50
Official
Thank you for confirming.
We are sorry to hear this. You are welcome to address your concerns further with Sanlam SKY.
Regards
Sanlam Client Care
We are sorry to hear this. You are welcome to address your concerns further with Sanlam SKY.
Regards
Sanlam Client Care
FM
Fundile M's updateReviewer Update
07 Oct 2025, 15:08Good day
I would like to thank sanlam for sorting out this matter and hope in future these kinds of delay won't happen again as sometimes we depend on our funeral policies to bury our loved one's.
I wish there can be changes in claims department on verification. Thank you so much for the end results.
Kind regards
Fundile Mapongwana
I would like to thank sanlam for sorting out this matter and hope in future these kinds of delay won't happen again as sometimes we depend on our funeral policies to bury our loved one's.
I wish there can be changes in claims department on verification. Thank you so much for the end results.
Kind regards
Fundile Mapongwana
FM
Fundile M's update07 Oct 2025, 15:08
Reviewer Update
Good day
I would like to thank sanlam for sorting out this matter and hope in future these kinds of delay won't happen again as sometimes we depend on our funeral policies to bury our loved one's.
I wish there can be changes in claims department on verification. Thank you so much for the end results.
Kind regards
Fundile Mapongwana
I would like to thank sanlam for sorting out this matter and hope in future these kinds of delay won't happen again as sometimes we depend on our funeral policies to bury our loved one's.
I wish there can be changes in claims department on verification. Thank you so much for the end results.
Kind regards
Fundile Mapongwana
Sanlam's replyOfficial
09 Oct 2025, 15:01Good day Fundile
Thank you for the feedback.
Regards
Sanlam Client Care
Thank you for the feedback.
Regards
Sanlam Client Care
Sanlam's reply09 Oct 2025, 15:01
Official
Good day Fundile
Thank you for the feedback.
Regards
Sanlam Client Care
Thank you for the feedback.
Regards
Sanlam Client Care