BM
Brenda M
1 reviews | Active since Oct 2014
09 Mar 2021, 16:28
Refusal to pay funeral benefits
A funeral benefit claim was lodged with Sanlam last year in early June. Sanlam (Dennis Clement Legalamitlwa) advised that my late father did not have a beneficiary and that the funeral benefits would have to be paid to the late estate account. The late estate account details together with the letter of authority were provided as requested. Numerous follow-ups have been done with Sanlam and Dennis but, no payment still. Kindly assist...
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Replies (9)0
Replies (9)
Sanlam's replyOfficial
09 Mar 2021, 16:42Dear Mihlava
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Kind regards,
Sanlam Client Relations
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Kind regards,
Sanlam Client Relations
Sanlam's reply09 Mar 2021, 16:42
Official
Dear Mihlava
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Kind regards,
Sanlam Client Relations
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Kind regards,
Sanlam Client Relations
Sanlam's replyOfficial
11 Mar 2021, 08:35Dear Mihlava
We have tried calling you but it says the number is not available. Please provide an alternative contact number.
Kind regards,
Sanlam Client Relations
We have tried calling you but it says the number is not available. Please provide an alternative contact number.
Kind regards,
Sanlam Client Relations
Sanlam's reply11 Mar 2021, 08:35
Official
Dear Mihlava
We have tried calling you but it says the number is not available. Please provide an alternative contact number.
Kind regards,
Sanlam Client Relations
We have tried calling you but it says the number is not available. Please provide an alternative contact number.
Kind regards,
Sanlam Client Relations
Sanlam's replyOfficial
11 Mar 2021, 13:18Good day, Mihlava
There might have been a network problem because that was the error that we were getting. We will try again.
Kind regards,
Sanlam Client Relations
There might have been a network problem because that was the error that we were getting. We will try again.
Kind regards,
Sanlam Client Relations
Sanlam's reply11 Mar 2021, 13:18
Official
Good day, Mihlava
There might have been a network problem because that was the error that we were getting. We will try again.
Kind regards,
Sanlam Client Relations
There might have been a network problem because that was the error that we were getting. We will try again.
Kind regards,
Sanlam Client Relations
BM
Brenda M's updateReviewer Update
11 Mar 2021, 16:17Sanlam,
Firstly you claim that my number is not available after everyone has been able to get hold of me. Now it's quiet. Please pay the proceeds of my late father's funeral claim into the account as provided by the estate administrator. That's all there is to this.
Firstly you claim that my number is not available after everyone has been able to get hold of me. Now it's quiet. Please pay the proceeds of my late father's funeral claim into the account as provided by the estate administrator. That's all there is to this.
BM
Brenda M's update11 Mar 2021, 16:17
Reviewer Update
Sanlam,
Firstly you claim that my number is not available after everyone has been able to get hold of me. Now it's quiet. Please pay the proceeds of my late father's funeral claim into the account as provided by the estate administrator. That's all there is to this.
Firstly you claim that my number is not available after everyone has been able to get hold of me. Now it's quiet. Please pay the proceeds of my late father's funeral claim into the account as provided by the estate administrator. That's all there is to this.
Sanlam's replyOfficial
11 Mar 2021, 16:55Dear Mihlava
We have been informed that you have spoken to one of our consultants. They are investigating and will provide you with an update.
Kind regards,
Sanlam Client Relations
We have been informed that you have spoken to one of our consultants. They are investigating and will provide you with an update.
Kind regards,
Sanlam Client Relations
Sanlam's reply11 Mar 2021, 16:55
Official
Dear Mihlava
We have been informed that you have spoken to one of our consultants. They are investigating and will provide you with an update.
Kind regards,
Sanlam Client Relations
We have been informed that you have spoken to one of our consultants. They are investigating and will provide you with an update.
Kind regards,
Sanlam Client Relations
BM
Brenda M's updateReviewer Update
15 Mar 2021, 13:58Dear Sanlam,
May I kindly be provided with feedback pertaining to this complaint?
Mihlava
May I kindly be provided with feedback pertaining to this complaint?
Mihlava
BM
Brenda M's update15 Mar 2021, 13:58
Reviewer Update
Dear Sanlam,
May I kindly be provided with feedback pertaining to this complaint?
Mihlava
May I kindly be provided with feedback pertaining to this complaint?
Mihlava
Sanlam's replyOfficial
15 Mar 2021, 14:18Dear Mihlava
We are following up with the relevant department.
Regards,
Sanlam Client Relations
We are following up with the relevant department.
Regards,
Sanlam Client Relations
Sanlam's reply15 Mar 2021, 14:18
Official
Dear Mihlava
We are following up with the relevant department.
Regards,
Sanlam Client Relations
We are following up with the relevant department.
Regards,
Sanlam Client Relations
BM
Brenda M's updateReviewer Update
17 Mar 2021, 12:24Dear Sanlam,
The estate administrator has confirmed receipt of the payments as made by yourselves for my late father's funeral benefit.
Thank you
Regards
The estate administrator has confirmed receipt of the payments as made by yourselves for my late father's funeral benefit.
Thank you
Regards
BM
Brenda M's update17 Mar 2021, 12:24
Reviewer Update
Dear Sanlam,
The estate administrator has confirmed receipt of the payments as made by yourselves for my late father's funeral benefit.
Thank you
Regards
The estate administrator has confirmed receipt of the payments as made by yourselves for my late father's funeral benefit.
Thank you
Regards
Sanlam's replyOfficial
17 Mar 2021, 13:01Dear Mihlava
We have informed that payment was made, thank you as well for your message.
We hope you have a great day further.
Regards,
Sanlam Client Relations
We have informed that payment was made, thank you as well for your message.
We hope you have a great day further.
Regards,
Sanlam Client Relations
Sanlam's reply17 Mar 2021, 13:01
Official
Dear Mihlava
We have informed that payment was made, thank you as well for your message.
We hope you have a great day further.
Regards,
Sanlam Client Relations
We have informed that payment was made, thank you as well for your message.
We hope you have a great day further.
Regards,
Sanlam Client Relations