MT
Matsela T
1 reviews | Active since Jun 2020
25 Jan 2021, 11:01
REFUSAL OF SETTLEMENT AND BANKING DETAILS
I got a personal loan from Sanlam. When I request the banking details and settlement amount so that I can pay my loan, I don't get a response but they keep on calling me thanking me how I conducted my payments and that they want to offer me another loan. I took the loan because I had no option. Now I don't need it, they don't want me to pay it off. It's not fair. They enjoy people struggling financially.
Helpful (0)
Replies (4)0
Replies (4)
Sanlam's replyOfficial
25 Jan 2021, 11:33Dear Matsela
We acknowledge receipt of your email below. Your matter was escalated to the relevant department for further investigation.
Kind regards,
Sanlam Client Relations
We acknowledge receipt of your email below. Your matter was escalated to the relevant department for further investigation.
Kind regards,
Sanlam Client Relations
Sanlam's reply25 Jan 2021, 11:33
Official
Dear Matsela
We acknowledge receipt of your email below. Your matter was escalated to the relevant department for further investigation.
Kind regards,
Sanlam Client Relations
We acknowledge receipt of your email below. Your matter was escalated to the relevant department for further investigation.
Kind regards,
Sanlam Client Relations
MT
Matsela T's updateReviewer Update
25 Jan 2021, 12:06Thank you. For you to act we must always approach hello Peter?
MT
Matsela T's update25 Jan 2021, 12:06
Reviewer Update
Thank you. For you to act we must always approach hello Peter?
Sanlam's replyOfficial
25 Jan 2021, 12:30Dear Matsela
This should not be the case, and we are sorry for your experience. One of our consultants will be in touch with you.
Regards,
Sanlam Client Relations
This should not be the case, and we are sorry for your experience. One of our consultants will be in touch with you.
Regards,
Sanlam Client Relations
Sanlam's reply25 Jan 2021, 12:30
Official
Dear Matsela
This should not be the case, and we are sorry for your experience. One of our consultants will be in touch with you.
Regards,
Sanlam Client Relations
This should not be the case, and we are sorry for your experience. One of our consultants will be in touch with you.
Regards,
Sanlam Client Relations
Sanlam's replyOfficial
28 Jan 2021, 13:21Dear Matsela
We have been informed that the information was forwarded to you. If you have any further enquiries regarding this matter, please feel free to contact the consultant directly.
Kind regards,
Sanlam Client Relations
We have been informed that the information was forwarded to you. If you have any further enquiries regarding this matter, please feel free to contact the consultant directly.
Kind regards,
Sanlam Client Relations
Sanlam's reply28 Jan 2021, 13:21
Official
Dear Matsela
We have been informed that the information was forwarded to you. If you have any further enquiries regarding this matter, please feel free to contact the consultant directly.
Kind regards,
Sanlam Client Relations
We have been informed that the information was forwarded to you. If you have any further enquiries regarding this matter, please feel free to contact the consultant directly.
Kind regards,
Sanlam Client Relations