Refusal of payment by Assupol life

I submitted a claim that was unnatural with the police report and other documents on 22nd October 2021 and I was having 2 policy that covers accidental death. I was only paid 1 policy and it was not doubled due to accident. When I follow up to client service, I'm told they requesting postmortem report. I explained to the lady that assisted me that postmortem is done at the mutual or hospital and the doctor names are on the BI1663 form explaining coz of death and that is why they release BI1663 to the family and also police wrote on a police report from Assupol yes it is done. Even the police told me that file is very confidential to the public even them can't have it. I see they don't want to pay me. I didn't get even a call telling me why they not paying me out my claim, I had to found out myself. I am very disappointed with the service I'm experiencing with Assupol.