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Nare M

1 reviews | Active since Feb 2020

18 Feb 2020, 21:17

Refunded money and paid up letter

I took a personal loan with Sanlam direct axis the past three years. In November 2019 I requested an account settlement offer and the consultant who assisted me said that settlement offer is R52 000.00. On the 25th November 2019 I then settled my account but during transfer of the money I transferred R60 498.53 by mistaken through cell phone banking instead of the settlement offer. On 28th November 2019 my bank debited an amount of R1200.00, I have requested them to refund me the extra money transferred and also to give me an account paid up letter but none of the above has happened. Please assist me hellopeter.

0
Replies (3)
Sanlam
Sanlam's reply18 Feb 2020, 23:20
Official
Dear Nare

We acknowledge receipt of your complaint and will refer it for investigation. 

Kind regards 
Sanlam Client Relations 
Sanlam
Sanlam's reply20 Feb 2020, 11:12
Official
Good day, Nare
 
We were informed that a consultant has contacted you.  We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department.  Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.

Kind regards,
Client Relations

Sanlam
Sanlam's reply27 Feb 2020, 14:05
Official
Dear Nare
 
We sincerely apologise for the service experience received. 

Due to the protection of your personal information, Our consultant has made contact with you  to discuss the progress of your payment. 

Please feel free to contact the consultant directly should you have any further enquiries.

Kind regards,
Client Relations