Refund Query

Sanlam have debited my account with more than what i usually pay..i have pleaded with them on the 29.03 to refund me back and they promised it will be done within 5 days,till date i have not received my refund..i have done a lot of follow ups and all the time the query sounds new to someone meaning no know gave it attention as yet. i called now spoke to Lerato who mthen advised me that the is no managers on the floor to take my complaint and she put me on hold for over 10 minutes to tell me that she has spoken to a specialist and they are saying i must AGAIN call on wednesday for a follow up..REALLY!! i have to run around for someone to give my query attention...This is a very terrible service considering the time i have given them to sort this out..now am at the point where am not patient with them anymore...I feel am not treated fairly as client that pays premiums every month. I need my money back asap and salam should be the one keeping taps not the other way around.Can someone with a heart and brains please sort this out..