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sthembiso C

1 reviews | Active since Jun 2017

29 Jan 2018, 14:22

REFUND PREMIUMS

I cancelled my funeral cover early last year, I spoke to a lady I don't remember her name, guess what, I checked my statement I noticed Assupol still debited my account. please refund my money Assupol

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Replies (5)
Sanlam
Sanlam's reply29 Jan 2018, 14:47
Official

Dear S Chimzima,

Thank you for taking the time to bring this to our attention. We will come back to you with feedback shortly.

We are really sorry that you feel our service has not been up to standard.

Our further communication with you will be by direct e-mail or phone.

Kind regards

Assupol Complaint Team

Best regards,

sC
sthembiso C's update29 Jan 2018, 15:16
Reviewer Update
I forwarded all the documents you requested
sC
sthembiso C's update30 Jan 2018, 11:05
Reviewer Update
Please provide me with Feedback, I called client services now and no one could assist.
Sanlam
Sanlam's reply30 Jan 2018, 11:44
Official

Dear S Chimzima,

From the previous communications,

Kindly note that your Complaint has been submitted to the relevant department for further investigations regarding your matter.

We will provide you with feedback as soon as the matter has being resolved.

Again we apologise for inconvenience caused.

Kind regards

Assupol Complaints Team

Best regards,

Sanlam
Sanlam's reply01 Feb 2018, 15:49
Official

Dear S Chimzima,

I refer to our direct e-mails and confirm that the policies were cancelled.

Regrettably, no premium refund can be paid, as funeral cover was held for the term of the policy and if a claim had occurred Assupol would have considered it.

Regards,

Complaints Manager

Best regards,