Refund Not Paid And Still Deducting:(

I claimed when my family member died, that was in February 2020,I was paid my claim,which was good and it didn’t take a long time for me to receive the payment. I give them 5* for that. The problem is they didn’t stop debiting my account. I called them in January 2022 when I realized that they are still taking my money. I was told it was going to be stopped and I’m going to get my refund. Time went and there was no refund instead they were still debiting. I phoned them on the 26/06/2023,I was told the debit order will be canceled and my money will be paid back, again instead on the 3/07/2023 my account was debited to my surprise. I called them again on the 04/07/2023 ,gave them the reference number that they gave me. I was told they are still busy with it and the said she doesn’t know why the amount was debited again,but she told me that by Friday the 7/07/2023 the money will be deposited in my account . Today is the 12/07/2023 I have not received my money that they have been taking for 3 years 3 months. I’m very disappointed,yes we know that mistakes do happen but I had hoped that when call Sanlam about the issue it would be solved with ease,I really do not understand why they are not stopping this and why they not paying my money back. It’s a pity that sometimes we have to take these steps before we get peoples attention. Sad cause Sanlam it’s a big company which is respected,I respect the company myself,I feel sad that I’m coming to this platform today, something that is going to tarnish their name. But I have tried to solve the issue with them and they are not making me happy at all:(