NG
Nokuthula G
1 reviews | Active since May 2020
17 Mar 2021, 11:30
Refund
I canceled my funeral policy with Assupol within 30 days after opening it, I was advised that should they deduct the amount from my account I will be refunded after 7 days. I sent all the necessary documents and 15 days later I still have not received the amount, I've been calling them, but still no luck
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Replies (3)
Sanlam's replyOfficial
17 Mar 2021, 12:15Good Day Nokuthula, thank you for reporting this to us. My apology for the inconvenience. We will urgently follow up on the status of the refund and provide feedback to you by direct e-mail. Regards, Assupol Complaints Manager
Sanlam's reply17 Mar 2021, 12:15
Official
Good Day Nokuthula, thank you for reporting this to us. My apology for the inconvenience. We will urgently follow up on the status of the refund and provide feedback to you by direct e-mail. Regards, Assupol Complaints Manager
NG
Nokuthula G's updateReviewer Update
17 Mar 2021, 14:38I am very disappointed with how this matter is being handled... This was supposed to take 7 days, then it was 15 days and now you guys are adding 20 working days on top.... This is totally unacceptable
NG
Nokuthula G's update17 Mar 2021, 14:38
Reviewer Update
I am very disappointed with how this matter is being handled... This was supposed to take 7 days, then it was 15 days and now you guys are adding 20 working days on top.... This is totally unacceptable
Sanlam's replyOfficial
17 Mar 2021, 15:05Good day, please note that the refund payment will be processed asap. The referral to the 20 days relates to the maximum timeline on our complaints process only.
Sanlam's reply17 Mar 2021, 15:05
Official
Good day, please note that the refund payment will be processed asap. The referral to the 20 days relates to the maximum timeline on our complaints process only.