REFUND

An agent came to our workplace to sell us insurance. We wrote our names and told him we would think about it. Later, I received a call from the agent and I told him not to process the policy. However, to my surprise, he processed the policy using my personal information, which I did not authorize. Money was deducted from my salary for two months. I contacted the insurer for a refund and they refunded me for the first month with the help of Paballo Rabolong, which I am grateful for. However, the refund for the second month is still pending. Despite sending emails and making calls, I received no help. After numerous attempts, one agent sent an email to the finance department, and Lizelle authorized the agents to process the refund. It has been very frustrating as they initially denied that I have a credit balance, although they had proof. Now, it feels like I'm chasing them for my refund, even though they took my money without my consent. I have warned them that I will report them for taking advantage of me.