Refund

Last year around October an insurance broker from Sanlam helped me to move from Sanlam Sky to Sanlam, with better insurance benefits. He then sent me online forms to sign and told me the insurance I had from Sanlam Sky would be cancelled and the new policy from Sanlam will start deducting in January. He then told me I will get a refund for two months after the cancellation. Then in December when I got my payslip I saw that both policies Sanlam Sky and Sanlam have deducted,I then informed him about this but he promised me that I will get the refund I should not worry about that. Again in January same thing happened, and again informed him. Then I noticed that he never cancelled the policy but made me join the new one because I only started getting an email of cancellation in January after I’ve complained to him. I then decided to call Sanlam Sky and ask for my refund then they told me the cancellation was only made in January soo I’ll only get one month refund and I’ll have to sign a refund form of I did and sent it then I got my money. Now I’m struggling to get my refund for December since the insurance broker that helped me was *********** and what I hate about him he’s not doing anything about this.