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johannes D
1 reviews | Active since Jun 2019
14 Nov 2019, 14:20
Refund
Hello Peter please assist me In getting my refund with sanlam insurance company . I took a retirement annuity and a life insurance in November 2017 and my premium of 990 for both covers were deducted in December 2017 and January 2018 and on February 2018 my life cover insurance was eventually cancelled due to my health status but my cover amount that was deducted for the two months was not refunded to me please help me recover my money with sanlam as my endeavours to recover my money always falls into deaf ears my I'd is *** mr Jk Dhladhla please help
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Replies (2)
Sanlam's replyOfficial
14 Nov 2019, 14:51Good day, Johannes
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. Regards,
Client Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. Regards,
Client Relations
Sanlam's reply14 Nov 2019, 14:51
Official
Good day, Johannes
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. Regards,
Client Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. Regards,
Client Relations
Sanlam's replyOfficial
18 Nov 2019, 08:48Good day, Johannes
We have been informed that our consultant has tried calling you but were unable to reach you. Please refer to the e-mail that was sent to you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, please make direct contact with the consultant so that your matter receives urgent attention.
We value you as a client.
Kind regards,
Client Relations
We have been informed that our consultant has tried calling you but were unable to reach you. Please refer to the e-mail that was sent to you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, please make direct contact with the consultant so that your matter receives urgent attention.
We value you as a client.
Kind regards,
Client Relations
Sanlam's reply18 Nov 2019, 08:48
Official
Good day, Johannes
We have been informed that our consultant has tried calling you but were unable to reach you. Please refer to the e-mail that was sent to you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, please make direct contact with the consultant so that your matter receives urgent attention.
We value you as a client.
Kind regards,
Client Relations
We have been informed that our consultant has tried calling you but were unable to reach you. Please refer to the e-mail that was sent to you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, please make direct contact with the consultant so that your matter receives urgent attention.
We value you as a client.
Kind regards,
Client Relations