Refund

I took out a funeral policy with Assupol on 10 June 2019 and on 1 July 2019, I cancelled the policy. A debit order went off my account on 28 June 2019 and therefore i am due a refund. I have contact Assupol on numerous occasions requesting my refund (including submitting all the necessary paperwork to process the refund) and promised that it will be processed time and time again. We are now in November 2019 and i have still not received the refund. I am not happy with the service received from this company.