SM
Sello M
1 reviews | Active since Sept 2020
07 Sept 2021, 09:28
Refund
I have been waiting for my R364 refund from Sanlam Sky Solution since 2019 every time I call they are taking me from pillar to post, asking things in drips and draps.
SG***
Helpful (0)
Replies (2)0
Replies (2)
Sanlam's replyOfficial
07 Sept 2021, 09:54Dear Sello
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. RegardsClient Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. RegardsClient Relations
Sanlam's reply07 Sept 2021, 09:54
Official
Dear Sello
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. RegardsClient Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case. RegardsClient Relations
Sanlam's replyOfficial
08 Sept 2021, 09:07Dear Sello
We sincerely apologise for the service experience received. Due to the protection of your personal information, Our consultant has made contact with you to discuss the progress of your payment. Please feel free to contact the consultant directly should you have any further enquiries.
Kind regards,
Sanlam Client Relations
We sincerely apologise for the service experience received. Due to the protection of your personal information, Our consultant has made contact with you to discuss the progress of your payment. Please feel free to contact the consultant directly should you have any further enquiries.
Kind regards,
Sanlam Client Relations
Sanlam's reply08 Sept 2021, 09:07
Official
Dear Sello
We sincerely apologise for the service experience received. Due to the protection of your personal information, Our consultant has made contact with you to discuss the progress of your payment. Please feel free to contact the consultant directly should you have any further enquiries.
Kind regards,
Sanlam Client Relations
We sincerely apologise for the service experience received. Due to the protection of your personal information, Our consultant has made contact with you to discuss the progress of your payment. Please feel free to contact the consultant directly should you have any further enquiries.
Kind regards,
Sanlam Client Relations