Refund

I wanted to add an adult on my existing policy, a Sanlam consultant created a new policy and added people that already are on the other policy, now I had two differed policies that covered the same people, I have been sending emails to Sanlam since January and i have been ignored, all I need is for them to refund me my R4500 they’re been deducting and my contribution since I asked their consultant to remove me from the policy and he is been ignoring me since January too.