*** request of explainantion and documents

Good Day

I Deborah Twala took a policy with Sanlam Indie, on the 06/02/2025 I decide to check on my policy documents and confirm that my policy is up to date, only to get a response from Sanlam Indie, that my policy is now with Sanlam Matrix. I was not informed and I don't even know what is Sanlam Matrix. I send an Email to Sanlam matric requesting the policy document and confirmation. They promised to send by the 13/02/2025. So it will take them 7 days to send such information yet we are in 2025 on a world filled with highly secured technology. Up until now, Sanlam Indie has not explained why the changes and why. This caused me to be worried I might experience the same loong wait when is time to claim should a death occur.

This is the reference from Sanlam matrix:***

Please contact me on *** email address : ***