Reference (***2) MPS Magwede

Item: Sanlam
Rating: 1
Author: Precious N

It's sad that each time I need help from Sanlam I have to do it via this platform. I sent quite a few emails to SanlamEB with enquiries regarding my daughter's trust fund. To this date no responses from Sanlam only the Ai automated emails. Am very disappointed with the quality of their service when I need urgent responses directly from their consultants not Ai which gives no room to reply back to it. Can I get help at Sanlam a call maybe or look into my emails?

Helpful (0)

Replies (3)

Sanlam's replyOfficial

11 Jun 2026, 07:39

Good day Precious We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Corporate. Regards
Sanlam Client Care

Best regards,

Sanlam's reply11 Jun 2026, 07:39

Official

Good day Precious We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Corporate. Regards
Sanlam Client Care

Best regards,

Precious N's updateReviewer Update

12 Jun 2026, 06:54

Good morning Sanlam
Am still waiting for someone to reach out to me regarding my urgent enquiry. Until today no consultant has contacted me from the Sanlam Corporate. Am so disappointed with the level of service at Sanlam

Precious N's update12 Jun 2026, 06:54

Reviewer Update

Sanlam's replyOfficial

15 Jun 2026, 11:12

Good morning, Precious

We have received feedback that Sanlam Corporate has sent you an email.

You are welcome to respond to it for any further assistance you require.

Regards
Sanlam Client Care

Best regards,

Sanlam's reply15 Jun 2026, 11:12

Official

Good morning, Precious

We have received feedback that Sanlam Corporate has sent you an email.

You are welcome to respond to it for any further assistance you require.

Regards
Sanlam Client Care

Best regards,