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MARTHA M
1 reviews | Active since May 2021
11 May 2021, 09:53
REF
I have requested winter funds from Sanlam trust fund fir my daughter for winter clothes from the 21st of April and it has long passed the 10 days SLA. i call each day and nobody is working on the matter. I call twice daily still no assistance or any communication of what could be the delay. Its frustrating to call everyday and to be told that they are escalating the matter and when you call the next day still no 1 is working in it, I'm disappointed and frustrated with their service. Its 3 weeks now
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Replies (2)
Sanlam's replyOfficial
11 May 2021, 09:56Dear Martha
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Kind regards
Sanlam Client Relations
Sanlam's reply11 May 2021, 09:56
Official
Dear Martha
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Kind regards
Sanlam Client Relations
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Kind regards
Sanlam Client Relations
Sanlam's replyOfficial
11 May 2021, 14:02Dear Martha
We sincerely apologise for the service experience received.
Due to the protection of your personal information, Our consultant has made contact with you to discuss the progress of your payment.
Please feel free to contact the consultant directly should you have any further enquiries.
Kind regards,Sanlam Client Relations
We sincerely apologise for the service experience received.
Due to the protection of your personal information, Our consultant has made contact with you to discuss the progress of your payment.
Please feel free to contact the consultant directly should you have any further enquiries.
Kind regards,Sanlam Client Relations
Sanlam's reply11 May 2021, 14:02
Official
Dear Martha
We sincerely apologise for the service experience received.
Due to the protection of your personal information, Our consultant has made contact with you to discuss the progress of your payment.
Please feel free to contact the consultant directly should you have any further enquiries.
Kind regards,Sanlam Client Relations
We sincerely apologise for the service experience received.
Due to the protection of your personal information, Our consultant has made contact with you to discuss the progress of your payment.
Please feel free to contact the consultant directly should you have any further enquiries.
Kind regards,Sanlam Client Relations