Received 2022 statement now and R600 is still not in the bank

I'm here to write a review again about sanlam AGAIN, or should I say updating from my previous review, I'm beyond shocked. Like I said on my previous review it's been 0ver 3months since we received R1000 as maintainance and 3month later after many ups and down we were told there no money only R600something left and it will be send then close the agreement, I was send email confirming everything R600something, what is funny is that yesterday we received a mail and it was statement from Sanlam of 31 December 2022, I'm here wondering where was this statement all this time? Did I had to write a review for them to remember it has to be send to us? when was it drafted cos it says 2022? why wasn't it send then and only send now cos the statement says 31 December 2022, very sad. CAN I TELL YOU EVEN NOW THE R600something is not send but they have confirmed end of maintainance and that the will send the money, they have rep**** saying the matter has been resolved, where? how? so it will be us waiting weeks for just SIX HUNDRED AND SOMETHING😂🤣. wow Sanlam is beyond me and I swear I'm taking this further than Hello Peter. I'm gonna report Sanlam and ask public to help me understand, I believe more people will come forward. Salam is laying games with people's money and they don't care