Really worried about this service

When dealing with some of Sanlam consultants...not all...some are very helpfull...some are very rude...the one asked me to stay on the line...after holding for over 5 mins as I needed answers...I dropped the line...phoned back...asked for that consultant by name and was told shes on the line with another client...so why was I listening to music for over 5 mins...then he assist me...just to give me a difrent story....every time I phone I get difrent stories...when you phone it feels like its not a true company...feels like you dealing with ********...Please make a plan to send your consultants for customercare training...one of the consultants interrocated me asif Im a *****...I am the customer...how discusting....If you do not want people to put claims in for unclaimed benefits...dont send us forms to complete and make us go through all just to get a bad experience dealing with your consultants.