REALLY SHOCKING AND ENFURIATING SERVICE!!!

Good day,

I would kindly wish to lodge a formal complaint with the Information Regulator.There was misrepresentation from Sanlam from @Obakeng Matsetela (SC) as their representative,her incompetence and lack of TCF put me in a very bad position.Initially when I app**** for release of my funds I appealed to Sanlam about the state I was in yet I was still given extremely horrific service to a point of lies and dishonesty from Sanlam as an organisation.Management of expectations is very important in this line of work but misrepresentation is something I need to raise with FSCA as well because Sanlam **** to me (as it was was the case with Obakeng Matsetela,with some of the backround information in the emails below) and even made me to seem as if I was insane by alluding that there is a call I received and screenshot I promised etc that is ********* and clearly the business finds it ok to do business that way (all of of it being a lie that she contacted me even though i repeatedly asked her to and was promised by Kerryn Klaasen that whe would attend to my questions an queries).There is no phone like that occured and i never promised her anything as she never called me,she just cold faced **** to me for no reason.All this is in the email below on the 10th April 2025 where the POPIA violation and transgression took place.

There was a data breach that I feel I need to inform the Regulator about.Everyone in the industry knows (or should know) that one cannot just share client's personal information with proper due diligence or not follow legislation concerning personal information with no consequence.A personal income tax number of some individual was shared to me,no encryption or password protection of the personal information from Sanlam when i asked further questions and had queries when dealing Sanlam ,this is Obakeng Matsetela as Sanlam's representative. No due diligence was app**** or due care was app**** to ensure that the right thing was done legislatively where i ended up being given another individual's personal details whilst asking enquiring about mine and with zero protection of this personal protection leaving me very upset because Sanlam's representative which is Obakeng Matsetela **** about calling both on email and then later called me to attempt to compel to agree that she attended to me after numerous attempts to get assistance from here to no avail.But even more disturbingly is that if she treats me like this where i as a client is TREATED SO UNFAIRLY and fails to encrypt and password protect personal information whilst dealing with me as a client,what in world is she doing with my information. You did not inform the individual of how his or her information was just shared with a stranger carelessly.This type of behaviour shows that even my own personal information does not get treated with the care it deserves.

The Information Regulator as a governing bodies has a right to know about this misconduct because this is beyond ridiculous and is unheard of that such a known brand is treating black people this way as if they are fools.I for one suffered immensely because of this misconduct as a result,the delay put me in a position where I could not feed my kids.This amount that I was expecting big or small was very crucial to remedy the situation I clearly explained initially. The amount received honestly didn't serve me like it was supposed to because already I had created debt based on given information, misrepresentation, misconduct, ********* business practice and incompetence from Sanlam through Sanlam representative.This transgression and violation needs to be urgently dealt with and reported because you representative cannot just affect me and my life so adversely and so directly and life continues as per normal and for this matter to simply be swept under the carpet.This is my life and I am Sanlam's client who has funds managed under Sanlam.These type of things get done to people like us because we are blacks and we are perceived as stupid and inconsequential and that's why they happen only to us because there is no consequence when it comes to blacks.