Really inhumane service

I have been waiting for a month now for my provident fund to be paid out, where no one is calling, I spoke to a lady Bianca Otto, whom even went to the extent of telling me that she did not have to accept my email, that she was supposed to reject it, this after waiting for a full month for my provident fund and retirement fund to pay out. I have lost my job and need the money to live. what kind of inhumane treatment is this.