MG
Michelle G
1 reviews | Active since Sept 2018
30 Oct 2025, 16:41
REALLY BAD CUSTOMER SERVICE
USTOMER EXPERIENCE: ersonal loan with dSANLAM PERSONAL LOAN settled by FNB ON 11/10/25 but they continued to deduct premium from my ank account and no satisfactory exlanation given after quering this matter.
Helpful (0)
Replies (8)0
Replies (8)
Sanlam's replyOfficial
30 Oct 2025, 16:46Good day Michelle We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Personal Loans. Regards
Sanlam Client Care
Sanlam Client Care
Sanlam's reply30 Oct 2025, 16:46
Official
Good day Michelle We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Personal Loans. Regards
Sanlam Client Care
Sanlam Client Care
Sanlam's replyOfficial
30 Oct 2025, 17:37This is to confirm that feedback has been provided to you via email. Please respond to the email for further assistance.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Sanlam's reply30 Oct 2025, 17:37
Official
This is to confirm that feedback has been provided to you via email. Please respond to the email for further assistance.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
MG
Michelle G's updateReviewer Update
30 Oct 2025, 18:54absolutely ****** all
MG
Michelle G's update30 Oct 2025, 18:54
Reviewer Update
absolutely ****** all
Sanlam's replyOfficial
31 Oct 2025, 07:07Good morning, Michelle
Are you indicating that you have not received the email?
If so, please be so kind as to check your Junk/Spam folder.
Regards
Sanlam Client Care
Are you indicating that you have not received the email?
If so, please be so kind as to check your Junk/Spam folder.
Regards
Sanlam Client Care
Sanlam's reply31 Oct 2025, 07:07
Official
Good morning, Michelle
Are you indicating that you have not received the email?
If so, please be so kind as to check your Junk/Spam folder.
Regards
Sanlam Client Care
Are you indicating that you have not received the email?
If so, please be so kind as to check your Junk/Spam folder.
Regards
Sanlam Client Care
MG
Michelle G's updateReviewer Update
31 Oct 2025, 08:36all folders checked no reply/email received from SANLAM sad to say
MG
Michelle G's update31 Oct 2025, 08:36
Reviewer Update
all folders checked no reply/email received from SANLAM sad to say
Sanlam's replyOfficial
31 Oct 2025, 09:15Hello Michelle
Another email was sent to you a couple of minutes ago.
Regards
Sanlam Client Care
Another email was sent to you a couple of minutes ago.
Regards
Sanlam Client Care
Sanlam's reply31 Oct 2025, 09:15
Official
Hello Michelle
Another email was sent to you a couple of minutes ago.
Regards
Sanlam Client Care
Another email was sent to you a couple of minutes ago.
Regards
Sanlam Client Care
MG
Michelle G's updateReviewer Update
31 Oct 2025, 09:34just received and it appears to be sorted thank you for your effort in handling this matter so efficiently
MG
Michelle G's update31 Oct 2025, 09:34
Reviewer Update
just received and it appears to be sorted thank you for your effort in handling this matter so efficiently
Sanlam's replyOfficial
31 Oct 2025, 10:23We are so happy to hear this, Michelle.
Thank you for letting us know.
Regards
Sanlam Client Care
Thank you for letting us know.
Regards
Sanlam Client Care
Sanlam's reply31 Oct 2025, 10:23
Official
We are so happy to hear this, Michelle.
Thank you for letting us know.
Regards
Sanlam Client Care
Thank you for letting us know.
Regards
Sanlam Client Care