Really bad and *********** service

After applying for a personal loan at Sanlam on the 19th of July and I got a sms stating that the loan was approved, the next day(today) thev20th of July they wanted some more documentation they needed, after sending it to them maybe 10 times, they keep claiming that they did not receive it. This is now day NR two gone and still there is no final outcome. This is the worst service I recieved in a long time, especially from Sanlam of which I have been a client, and policy holder all my life. This is how they treat white people who apply for a loan. When I phone them, they do not answer the phone, when my phone rings and I pick up nothing, and the phone is dropped in my ear(this happened two times this afternoon)