Reality Points Allocation nightmare...
<p>I have been struggling since the 23rd of January to get points allocated for an event. After numerous e-mails regarding this matter it has not been resolved. The feedback received is normally automated or reassures me that the matter is receiving attention. When I call, the individual is very friendly but cannot give me any evidence of concrete action except for a standard answer that the query has been escalated. </p> <p>I cannot get to anyone that can actually accept responsibility for to address the issue.</p> <p>In addition I find it hard to understand why the points statement is not available online. It is frustrating that such basic information has to be requested via email. The way Vitality makes the points statement available online is much better</p>
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Replies (3)
Sanlam's replyOfficial
11 May 2017, 09:45Good day
We acknowledge receipt of your complaint and will refer this matter to the management at Reality for investigation
Regards
Client Relations
Best regards,
Sanlam's reply11 May 2017, 09:45
Official
Good day
We acknowledge receipt of your complaint and will refer this matter to the management at Reality for investigation
Regards
Client Relations
Best regards,
Sanlam's replyOfficial
18 May 2017, 11:01Good day
We have been informed that a representative from our reality department made contact with you and that your complaint has been resolved .
Kind Regards
Client Relations
Best regards,
Sanlam's reply18 May 2017, 11:01
Official
Good day
We have been informed that a representative from our reality department made contact with you and that your complaint has been resolved .
Kind Regards
Client Relations
Best regards,
's updateReviewer Update
05 Jun 2017, 09:26Thanks, the query has been resolved. Your response to the complaint is appreciated.
's update05 Jun 2017, 09:26
Reviewer Update
Thanks, the query has been resolved. Your response to the complaint is appreciated.