Reality not cancelled

I asked Sanlam reality to cancel my reality membership in March already, My reason was that i am not going to use the benefits during a lock down so why should i pay, a consultant called me and advised it will be cancelld but clearly this did not happen, Please refund my money your service i pathethic please telm me what benfits am i going to use during a lockdown? Im going to fly where? Watch a movie where? Book a computicket where? Dine where? If you had been clever you should have retained your customers by suspending reality for 3 months