Re-activation of Policy

I am writing this with a sad and damp heart. Safrican doesn't care about their clients even if you have a policy with them for a long time. They just want to take premiums. I had an issue with them not debiting the account after an agreement was made with one of the agents. Not forgetting that it's hard to get hold of them via their business line. I had to put it up on Linkedin for them to start debiting my account. Last year around December I sent them an email with new banking details still today no one has debited the account. Now recently I spoke to Buyisiwe Mazibuko about my policy mind you I have had it since 2008 and have never claimed. The date I spoke to her was on the 15/09/2023 and she advised that she will escalate the matter and come back to me. I called again and got the same person Buyisiwe Mazibuko who couldn't explain why my query hasn't been attended to and said she will escalate again. Still to date no feedback has been provided. The previous matter had to be taken by Shonisani who made sure that debit order went off.