Ramona Mitchelle

I would like to report poor service from Ramona Mitchell from SEB at Sanlam. there was an error on the benefits and instead of assist she is now not picking nor returning emails. I feel that the department is not assist the client pension benefits were wrongly paid out and we are waiting for a way forward. She on Monday told me to send an email to there client services but till today nothing has happened. We would like a way forward thanks.