1 reviews | Active since Apr 2013
RA policy
It has been an annoying, lengthy process dealing with Sanlam in finalising the RA claim we submitted in January 2020.
We went to the branch in Pinetown where we were given a printout of all the required documents and we submitted all that in January, after that each time we call to follow up they tell us about something new they require which was not previously listed on their form.
2 weeks ago after they said we must wait another 8 weeks then the claim will be finalised they then said now they want all 5 dependants to call and verify their banking details ( we submitted stamped bank statements in January already) so to me this was ridiculous and another way to delay finalizing the claim but we did as they asked.
Now its been 2 weeks since we verified the bank details, each time i call they say the payout is gonna be done before end of the week which never happens, Monday i called again they said definetly it will be done this week, i just called them now and there's no feedback they say i must check again Monday.
I want Sanlam to tell me how long is this still gonna take, what is the hold up, someone should be able to give us a turn around time instead of being told call Monday/ Friday with no proper explaination, this is pathetic service and costly on my side as i have to call and follow up all the time.
I gather this is not important to Sanlam but to me and my siblings its very important and we would like to close this chapter of sorting out my late mom's policies so that we can move on.
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Kind regards
Client Relations
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Kind regards
Client Relations
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform. Should thee by any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. We value you as a client.
Kind regards
Client Relations
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform. Should thee by any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant. We value you as a client.
Kind regards
Client Relations