RA pay out

Good day, I have cancelled my RA with Sanlam on the 10th of August 2023 the consultant sent wrong forms on purpose to complete of which I did. I called to follow up on the 31 of August 2023, the consultant gave me different forms she explained that the forms I completed were forms to keep the policy with them of which I explained I want nothing to do with Sanlam anymore. Today 11 of September 2023 I called again, and I was on the line for 15 minutes no response. I am tired even in 2015 they did the same thing with my investment pay out and Hello Peter had to intervene. I will never advice someone to join Sanlam.