I
Indi
1 reviews | Active since Mar 2022
12 Mar 2024, 10:12
RA funds gone “MISSING”
I currently have a RA with Sanlam Life and left my previous employer and then requested to move my accumulated RA finds to Sanlam. The other insurance company did the transfer of funds to Sanlam in December.
Sanlam now tells me they do not have my money and won’t. They are refusing to give me call recordings telling me the banking details and reference number I should use in the forms. One agent confirmed that the banking details are correct for Sanlam but they are not allocating my funds as they do not see them even after I gave them POP. Three months later
Helpful (0)
Replies (6)0
Replies (6)
Sanlam's replyOfficial
12 Mar 2024, 10:27Good day Indi We are sorry to hear of your poor client service experience. Please respond to our private message. Regards
Sanlam Client Care
Sanlam Client Care
Best regards,
Sanlam's reply12 Mar 2024, 10:27
Official
Good day Indi We are sorry to hear of your poor client service experience. Please respond to our private message. Regards
Sanlam Client Care
Sanlam Client Care
Best regards,
Sanlam's replyOfficial
12 Mar 2024, 10:27Good day Indi
Please provide your ID number in order for us to trace your record. Regards
Sanlam Client Care
Please provide your ID number in order for us to trace your record. Regards
Sanlam Client Care
Best regards,
Sanlam's reply12 Mar 2024, 10:27
Official
Good day Indi
Please provide your ID number in order for us to trace your record. Regards
Sanlam Client Care
Please provide your ID number in order for us to trace your record. Regards
Sanlam Client Care
Best regards,
I
Indi's updateReviewer Update
12 Mar 2024, 10:36Hi There, my ID number is ***.
I have written long emails and complaint but no one is responding. I get emails starting they can’t give me call recordings - this is because one agent said, you as Sanlam have not given me banking details and references for my funds. The calls proves this information and now I can’t get recordings?
Also I provided POP and SARS is requesting the ROT which needs to be signed by Sanlam and they have stated that Sanlam and I are late in submission already. Sanlam just sent me an email stating they will now finalise the request by April. No reasons stating why and the call centre is busy and not answering my calls this morning.
I am frustrated!
I have written long emails and complaint but no one is responding. I get emails starting they can’t give me call recordings - this is because one agent said, you as Sanlam have not given me banking details and references for my funds. The calls proves this information and now I can’t get recordings?
Also I provided POP and SARS is requesting the ROT which needs to be signed by Sanlam and they have stated that Sanlam and I are late in submission already. Sanlam just sent me an email stating they will now finalise the request by April. No reasons stating why and the call centre is busy and not answering my calls this morning.
I am frustrated!
I
Indi's update12 Mar 2024, 10:36
Reviewer Update
Hi There, my ID number is ***.
I have written long emails and complaint but no one is responding. I get emails starting they can’t give me call recordings - this is because one agent said, you as Sanlam have not given me banking details and references for my funds. The calls proves this information and now I can’t get recordings?
Also I provided POP and SARS is requesting the ROT which needs to be signed by Sanlam and they have stated that Sanlam and I are late in submission already. Sanlam just sent me an email stating they will now finalise the request by April. No reasons stating why and the call centre is busy and not answering my calls this morning.
I am frustrated!
I have written long emails and complaint but no one is responding. I get emails starting they can’t give me call recordings - this is because one agent said, you as Sanlam have not given me banking details and references for my funds. The calls proves this information and now I can’t get recordings?
Also I provided POP and SARS is requesting the ROT which needs to be signed by Sanlam and they have stated that Sanlam and I are late in submission already. Sanlam just sent me an email stating they will now finalise the request by April. No reasons stating why and the call centre is busy and not answering my calls this morning.
I am frustrated!
Sanlam's replyOfficial
12 Mar 2024, 10:38Thank you for the information. We have escalated your complaint to Sanlam Life.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Best regards,
Sanlam's reply12 Mar 2024, 10:38
Official
Thank you for the information. We have escalated your complaint to Sanlam Life.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Best regards,
I
Indi's updateReviewer Update
12 Mar 2024, 11:05Thank you for the prompt response. Hopefully they will assist.
I
Indi's update12 Mar 2024, 11:05
Reviewer Update
Thank you for the prompt response. Hopefully they will assist.
Sanlam's replyOfficial
13 Mar 2024, 15:12Good day Indi
This is to confirm that your complaint was acknowledged via email and that you will be assisted further. Regards
Sanlam Client Care
This is to confirm that your complaint was acknowledged via email and that you will be assisted further. Regards
Sanlam Client Care
Best regards,
Sanlam's reply13 Mar 2024, 15:12
Official
Good day Indi
This is to confirm that your complaint was acknowledged via email and that you will be assisted further. Regards
Sanlam Client Care
This is to confirm that your complaint was acknowledged via email and that you will be assisted further. Regards
Sanlam Client Care
Best regards,