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lvdm
lisa van der merwe

1 reviews | Active since Apr 2017

06 Oct 2017, 10:31

RA FUNDS

<p>I am so tired on the constant incorrect information from the call centre agents regarding my RA funds payout. Why oh why should I have to be constantly messed around in getting funds that are MINE. The excuses are getting ridiculous. I know that tax directives are needed, I am not stupid but why would Sanlam need 2 days to release my funds........ is it all about earning interest. Shocking</p>

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Replies (4)
Sanlam
Sanlam's reply06 Oct 2017, 12:23
Official

Good day

We acknowledge receipt of your complaint and will arrange for urgent investigation. Please accept our apologies for any inconvenience you've experienced.

Kind Regards,

Client Relations

Best regards,

lvdm
lisa van der merwe's update06 Oct 2017, 13:32
Reviewer Update
Good day I thank you for your prompt response but I have received calls from Management who purely just say the same thing over and over " we are sorry that our staff gave incorrect information but there is nothing we can do about it". Pure waste of phone calls. I would think that Sanlam based on all the misinformation would actually go beyond the call of duty and make some kind of plan to speed up the process and ensure that my funds are paid by 9/10/2017 as per previous agreement. Sorry, just not good enough
Sanlam
Sanlam's reply06 Oct 2017, 14:04
Official

Thank you for your comment we take note of the contents.

Regards,

Client Relations

Best regards,

Sanlam
Sanlam's reply11 Oct 2017, 16:13
Official

Good day

We have been informed that Mr Turner provided you with feedback via email. Thank you for bringing this matter to our attention . Please accept our sincere apology for the inconvenience caused.

Kind Regards,

Client relations

Best regards,