Quote and booking request but no responce received

I made an request for a quote last week for accomodation in Richards Bay. I received an sms to inform me that an email with the requested details have been sent to my email. I checked my email since Saturday 18 April and nothing was received. I have called numerous times since that day to try and get information but Neo from the travel department does not get back to me. I must have left over 5 messages in the past 3 days but no one is coming back to me. This is unacceptable if you are oging to be rendering a service then make sure that the customer's queries can be attended to. I cannot even be trasferred to a Manager or Supervisor of the area because no one is available. I'm travelling next week and I NEED to finalise my bookings. Its frustrating that service providers never default debiting your account with the monthly premiums but don't deliver as expected. I'll certainly close the Sanlam thing because clearly its a waist of time and money.