Query and Complaint About Delayed Cashback Claim

I am writing to formally raise my concern regarding the delayed payment of my Assupol cashback benefit.

My cashback was due in 2025; however, I did not receive any notification, SMS, email, or call informing me that I needed to submit a claim. As a result, I was unable to claim the benefit at the time it was due.

On 14 January 2026, I visited the Assupol branch and submitted all the required claim documents. The staff acknowledged receipt of my documents and informed me that the actuaries would calculate the amount due to me and that I would be paid thereafter. Up to now, I have not received feedback on the progress of my claim or a timeframe for payment.

I find this situation very frustrating, as the funds were already due in 2025, and the delay was not caused by me but by the lack of communication from Assupol.

I kindly request: A clear update on the status of my cashback claim, and Confirmation of when I will receive my payment.

I would appreciate urgent attention to this matter.