LL
Lesiba L

1 reviews | Active since Dec 2016

06 Nov 2025, 16:12

****py service from Assupol! Death claim still not paid out

Only a zero star rating is befitting here. When @AssupolLife is not paying your claim but no one can tell you why. Definitley cancelling with them, it’s a no go! You claim to payout in 48 hours but nothing done with 1 day to the funeral. Consultants just don’t care and are arrogant. We pay our premiums monthly without fail and get given the runaround when it’s time to claim. If I was you I would move asap!

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Replies (1)
Sanlam
Sanlam's reply06 Nov 2025, 16:17
Official
Dear Lesiba, we have received your review. Our sincerest apology for any frustration caused. Our feedback will be sent to your direct email, following the investigation into this matter. Regards, Assupol Complaints Manager