****py service at assupol

On the 26th of January I went to their branch in welkom to claim for my grandmother's funeral which was on the 30th of January. Today is the 1st of January and I still have not received the funds. Went back to the branch on Thursday and was told the money will reflect at 3 which didn't happen. Friday morning went back and they said there are outstanding documents which makes no sense coz everything was submitted, I resubmitted the documents and still nothing. I spoke to the managers who were even more clueless and ***********. Been calling their claims department with no answer from Thursday