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ishmael M

1 reviews | Active since May 2014

11 Apr 2024, 14:44

****PY CUSTOMER SERVICE... ABSOLUTELY DISGUSTED

****py customer service I called in to inquire about my insurance policy, before i could say anything the costumer service consultant was actually speaking over me before I could tell her my query is and when I tried to tell her that I haven't stated what my query is, she then told me I have issues. I then told her that she is the wrong industry if she is a customer service consultant and she doesn't have patience when i asked for her name she hung on me I think she said her name is Kea at the beginning of the call.... SAFRICAN this is not good for your business, your team managers must listen to such calls and people like the lady I spoke to must be dealt with accordingly...I'm moving my business elsewhere.

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Replies (1)
Sanlam
Sanlam's reply12 Apr 2024, 16:12
Official
Dear Sir/ Madam
 
 Thank you for your e-mail/letter. Please note that this is an automated acknowledgement of receipt to which you need not respond to.
 
 It is important to us that your complaint receives personal attention. Therefore you will receive the details of the person who will be investigating your complaint within the next 24 hours.
 
 Kind regards.
 
 Safrican Complaints department