PUTRID SERVICE

My brother and I have been going back and forth with Sanlam for over a year with regard to a death claim after the passing of our father. We've had to call and check on the progress of our claim only to be told to call back in a few weeks or resend necessary documents.

We were informed about a month ago to expect payment this week. There had been another person who tried to claim but we were named the beneficiaries of the policy at a meeting of their board of trustees.

After following up with them about the payment, we were told that the same person who tried to claim (who is ineligible) had written a letter disputing the decision by the board of trustees. We now have to wait a month for the board to review everything again.

The lack of communication throughout this entire ordeal has been shocking. I can't wrap my head around what exactly has to be reviewed a second time around by the board that will change the outcome of their original decision. Also, why should we have to wait another month to get an answer?

I would not recommend any of their products or services