Pure disgust

I must start off by saying i thought heading with Sanlam would be a fantastic idea, but man was i wrong. I signed up for a life cover and then added on the Reality Plus because i thought it would benefit my family and I. I mean my kid LOVES the movies. So i signed up and got my memebership acti ve around the 29th/30th of September. I was told it takes 24-48 hours before you can use any of the benefits so i thought well a week should be suffice. I then on Friday the 5th October decided i would log on and use my movie benefit to my dismay i couldnt access it. I tried several times but it wouldnt let me. I then called the number they displayed. May i add i tried a number of times and its either an agent answered and dropped the line or noone answered at all. EVENTUALLY a polite agent got me on the line and said she cannot see why they cant give me manual reference numbers and someone will call me back because she cannot keep me on hold. My oh my at around 5pm on Friday some agent names Kauthar called me telling me she has bad news. She said that Samlam didnt link the benefits to my reality therefore i could not use the benefit. Can you imagine my frustration? I then told her i want this rectified and she continued to tell me "its out of her hands and she doesnt work on weekends" what a load of nonsense! i asked her now i must suffer for Sanlams issue? And all she could say was she understands and still not offering to assist in getting it sorted. Poor Poor service and honetsly unacceptable! Im really really not happy and unsatisfied.