Provident funds payout nightmare

Good day,

I'm very much disappointed and frustrated about the bad service I'm receiving from SANLAM, my last working day was on the 08 June 2022 and my documents were send to SANLAM around 22 June 2022. I was told it will take 4 to 6 weeks for payment payout, till today no payment. Follow up emails and call has been done since last week Wednesday and a consultant has informed me that the file was send to SARS and it would take 24 to 48 hours to get it back. Yesterday I phoned again and after providing my personal details for security purposes a consultant put me on hold for 15 minutes while checking, till I ran out of airtime. The next thing I received an email stating that my claim is in progress, I mean really!!!!!!!! All I wanted to know is when should I expect the payment because is long overdue.